FAQ
FAQ
Who is behind Essey? Essey is the work of Danish designer John Brauer. It began with a single observation: the objects we live with every day have become invisible. Not worthless — just unseen. Essey exists to bring them back into focus. To make things that earn a second look.
What makes an Essey object different? Most objects try to disappear. Ours don't. Each piece lives on the border between function and sculpture. You use it. You also look at it. That tension — between the useful and the beautiful — is where Essey begins.
Are Essey products handmade? Many are. The Illusion side table is hand-made in Germany, shaped by a process that cannot be fully controlled. No two pieces fold the same way. Like cloth finding its own form on a surface — the shape arrives by chance and stays by intention.
Does every product come with a Certificate of Authenticity? Selected pieces do. It carries a serial number and the signature of John Brauer. Not as a formality — as a promise. This is an original. This is your own piece.
Where are Essey products made? Close to their origin. Produced exclusively in Europe, with makers who understand that the quality of a thing begins long before it reaches you. We believe in short distances between an idea and the hands that bring it to life.
What materials does Essey use? Materials chosen for their honesty. Surfaces that do not pretend. Plastics that hold form over decades. Textiles that age without apology. We are not interested in materials that look good in photographs but fall apart in use. We make things to remain.
Can I order in a custom colour? Some products come in a range of colours. For larger quantities, a custom colour may be possible — write to us and we will tell you what can be done. One thing to know: objects made specifically for you cannot be returned. Made once, made for you.
I'm a retailer or interior designer. Can we work together? We'd like that. Write to us at love@essey.com with a little about what you do and what you have in mind. We work with people who understand what Essey is — and want to find it a good home.
How do I care for my Essey product? Quietly. A damp cloth is usually enough. Avoid anything abrasive, and keep the piece away from prolonged direct sunlight. Most Essey objects are not delicate — but they deserve a little attention. So do most things worth having.
How long does delivery take? Estimated delivery time is shown on each product page. The moment your order leaves us, a tracking number follows by email. For made-to-order pieces, there is additional production time — always shown before you confirm.
How much does shipping cost? Calculated automatically at checkout from your delivery address. No surprises before you pay. Ordering several pieces? Write to us first — we can often find a better arrangement.
Can I return something? You have 14 days from the day of delivery. The item must be unused, unassembled, in its original packaging. Things made specifically for you — custom colours, made-to-order pieces — cannot come back. Full details live on our returns page.
What is your warranty? 24 months from the date of purchase. We stand behind what we make. If something fails because of a material or manufacturing defect, we will make it right. Wear that comes from years of use is something else — it is the object living its life.
I received something damaged or wrong. What do I do? Write to oops@essey.com. Include your order number and a photo. If the fault is ours — and we will be honest about that — we cover everything. No bureaucracy. Just a resolution.
How do I reach you? love@essey.com or +420 608 000 052. Monday to Friday, 9:00–17:00 CET. We aim to reply within one business day. Usually sooner.