Warranty

Customer care

We make things to last. The warranty is our way of standing behind that.

24 months

Every Essey product is covered by a 24-month warranty from the date of purchase. If something fails due to a material or manufacturing defect, we'll make it right.

What is covered

The warranty covers defects in materials and workmanship — things that should not happen to a well-made object.

If a fault falls under warranty, we'll arrange for the necessary repair or replacement of the affected part or product.

What is not covered

Some things fall outside the warranty. Honest wear over time is expected — it's part of an object's life.

— Normal wear and tear — Damage caused by misuse, improper handling, or accidents — Damage resulting from failure to follow care instructions — Fading or surface changes from prolonged exposure to sunlight — Modifications made to the product after purchase

How to make a claim

If you believe your product has a defect, write to us. Tell us what happened, include your proof of purchase, and send a few photos if you can. We'll take it from there.

love@essey.com +420 608 000 052

We aim to respond within one business day.

A note on proof of purchase

Keep your order confirmation. It's the simplest way to verify your warranty — and we'll ask for it if you get in touch.

This warranty does not affect your statutory rights as a consumer. It applies to products purchased directly from essey.com or through an authorised Essey retailer.